Training on Service Portfolio design for NGIs
- Owen Appleton (Emergence Tech Limited)
- Thomas Schaaf (Ludwig-Maximilians-Universität München)
National Grid Infrastructures are currently in a transition phase from startup states to sustainable organisational structures. A key part of this is precisely defining what services they offer and who will make use of them, This is necessary as not only are NGIs variable in goals, structure and resources, but also because they have often grown out of other organisations. This means that they have often evolved to provide value to many groups without clearly defining either the groups or services.
This session will use knowledge and approaches from commercial IT Service Management and experts from the gSLM & FedSM projects to help NGIs understand who to clearly define service portfolios. This will support later development of business models and structures for efficient and cost effective management of NGIs. The session will work through the process of designing a service portfolio and provide a schema to support NGIs is carrying out the same process themselves.