EGI-PRACE meeting on helpdesk services
Tuesday, 10 July 2012 -
09:00
Monday, 9 July 2012
Tuesday, 10 July 2012
09:00
Introduction
-
Tiziana Ferrari
(
EGI.EU
)
Introduction
Tiziana Ferrari
(
EGI.EU
)
09:00 - 09:15
MAPPER requirement "End users should have a single point of contact for both EGI and PRACE infrastructures, as contacting each site independently is far too inconvenient. Need for a common knowledge base and set of good practices for both end users and 1-st line support"
09:15
Technical overview of the EGI helpdesk: GGUS
Technical overview of the EGI helpdesk: GGUS
09:15 - 09:35
09:35
Technical overview of PRACE heldpesk
Technical overview of PRACE heldpesk
09:35 - 09:55
09:55
Discussion
Discussion
09:55 - 11:00