19-23 May 2014
Helsinki University, Main Building
Europe/Helsinki timezone

Session

Foundation training in federated IT Service Management according to FitSM-1:2013

22 May 2014, 11:00
Helsinki University, Main Building

Helsinki University, Main Building

Conveners

Foundation training in federated IT Service Management according to FitSM-1:2013

  • Thomas Schaaf (Ludwig-Maximilians-Universität München)
  • Michael Brenner (RRZN, Leibniz Universitaet Hannover)

Foundation training in federated IT Service Management according to FitSM-1:2013

  • Thomas Schaaf (Ludwig-Maximilians-Universität München)
  • Michael Brenner (RRZN, Leibniz Universitaet Hannover)

Foundation training in federated IT Service Management according to FitSM-1:2013

  • Thomas Schaaf (Ludwig-Maximilians-Universität München)
  • Michael Brenner (RRZN, Leibniz Universitaet Hannover)

Description

This foundation training course in federated IT Service Management provides training in the fundamentals of service management and introduces some of the specific challenges faced when managing IT services across complex and federated communities.

The training is carried out across one afternoon and the following morning, and culminates in a short exam. Successfully passing the exam will grant participants a Foundation Certificate in Service Management for Federated IT Infrastructures, provided by the internationally recognised standards organisation TÜV SÜD.

The course is structured around the FitSM-1:2013 standard (see www.fedsm.eu/fitsm for details), which is compatible with ITIL and ISO/IEC 20000 but is tailored to work in federated environments such as Grids and federated clouds. The FitSM standard and the training course are produced and run by the FedSM project, which is funded by the EC to bring improved service management to several infrastructures, including EGI.

Places for this session must be reserved, contact training@fedsm.eu for details.

Presentation Materials

There are no materials yet.
Michael Brenner (RRZN, Leibniz Universitaet Hannover) , Thomas Schaaf (Ludwig-Maximilians-Universität München)
22/05/2014, 14:00
Michael Brenner (RRZN, Leibniz Universitaet Hannover) , Thomas Schaaf (Ludwig-Maximilians-Universität München)
22/05/2014, 16:00
Building timetable...