Agenda:

- Information (Mario)
   - The SW release workflow is being implemented and tested
     check: https://wiki.egi.eu/wiki/NSRW_IMPLEMENTATION_RT
   - RT queue "sw-rel":
     - CA test release workflow with EGI tools (RT ticket #460)
     - Nagios, already using/testing the SW workflow (RT ticket #490)
   - patches in staged rollout:     
     - for glite 3.1 and 3.2

- Problematic GGUS tickets:
   - H. Cordier: https://gus.fzk.de/ws/ticket_info.php?ticket=54678
     some progress here.
   - A. Aeschlimann: https://gus.fzk.de//ws/ticket_info.php?ticket=59041
     no progress
   - A. Paolini: https://gus.fzk.de/ws/ticket_info.php?ticket=63103
     need discussion operations  Tech. providers
   - Malgorzata:
https://gus.fzk.de/ws/ticket_search.php?show_columns_check[]=REQUEST_ID&show_columns_check[]=TICKET_TYPE&show_columns_check[]=AFFECTED_VO&show_columns_check[]=AFFECTED_SITE&show_columns_check[]=RESPONSIBLE_UNIT&show_columns_check[]=STATUS&show_columns_check[]=DATE_OF_CREATION&show_columns_check[]=LAST_UPDATE&show_columns_check[]=SHORT_DESCRIPTION&ticket=&supportunit=VOSupport&vo=dteam&user=&keyword=&involvedsupporter=&assignto=&affectedsite=&specattrib=0&status=all&priority=all&typeofproblem=all&mouarea=&radiotf=1&timeframe=lastmonth&tf_date_day_s=&tf_date_month_s=&tf_date_year_s=&tf_date_day_e=&tf_date_month_e=&tf_date_year_e=&lm_date_day=05&lm_date_month=11&lm_date_year=2010&orderticketsby=GHD_INT_REQUEST_ID&orderhow=descending

     Creation of groups corresponding to NGIs for dteam VO, part of the NGI creation process

   - Action on me to talk with Tiziana, on how to escalate these type of tickets.

- It's expected that operations report issues with "long lived untouched" tickets.

- Information about operational tools (Emir)

- COD issues (Malgorzata, Luuk)