FitSM Foundation Training - Amsterdam - 9-10 May 2016

Session

CSI, ITSM Implementation and related standards/frameworks

10 May 2016, 09:00

3rd Floor Meeting Room (EGI.eu Offices)

Conveners

CSI, ITSM Implementation and related standards/frameworks

• Sy Holsinger (EGI.eu)

Description

• Service management – Processes: CSI
• Benefits, Risks & Challenges of Implementing ITSM
• Related standards and frameworks
• Sample exam & exam preparation