FitSM Foundation Training - Amsterdam - 9-10 May 2016

Session

Service management Processes: CRM, SUPPM, ISRM, PM, CONFM, CHM, RDM

9 May 2016, 16:30

3rd Floor Meeting Room (EGI.eu Offices)

Conveners

Service management Processes: CRM, SUPPM, ISRM, PM, CONFM, CHM, RDM

• Sy Holsinger (EGI.eu)

Description

• Service management – Processes: CSI
• Benefits, Risks & Challenges of Implementing ITSM
• Related standards and frameworks
• Sample exam & exam preparation