FitSM Foundation Training - Amsterdam - 9-10 May 2016

from Monday, 9 May 2016 (12:30) to Tuesday, 10 May 2016 (12:00)
EGI.eu Offices (3rd Floor Meeting Room)

        : Sessions
    /     : Talks
        : Breaks
9 May 2016
10 May 2016
AM
08:30 --- Coffee / Getting settled in ---
09:00
CSI, ITSM Implementation and related standards/frameworks - Sy Holsinger (EGI.eu) (until 10:15) (3rd Floor Meeting Room)
10:15 --- Coffee/Tea Break ---
10:30
Exam (until 12:00) (3rd Floor Meeting Room)
PM
12:30 --- Welcome Coffee / Getting settled in ---
13:00
Intro to ITSM and FitSM Standard - Sy Holsinger (EGI.eu) (until 14:30) (3rd Floor Meeting Room)
14:30 --- Coffee/Tea Break ---
14:45
Service Management Processes - SPM, SLM, SRM, SACM, CAPM, ISM - Sy Holsinger (EGI.eu) (until 16:15) (3rd Floor Meeting Room)
16:15 --- Coffee/Tea Break ---
16:30
Service management Processes: CRM, SUPPM, ISRM, PM, CONFM, CHM, RDM - Sy Holsinger (EGI.eu) (until 17:45) (3rd Floor Meeting Room)
17:45 --- Wrap-up, Next Day Overview ---