FitSM Advanced Training in Service Planning and Delivery - Amsterdam - 31 May - 2 June 2016

from Tuesday, 31 May 2016 (12:30) to Thursday, 2 June 2016 (13:00)
EGI.eu Offices (3rd Floor) (Meeting Room)

        : Sessions
    /     : Talks
        : Breaks
31 May 2016
1 Jun 2016
2 Jun 2016
AM
08:30 --- Coffee / Getting settled in ---
09:00
Service Portfolio Management (SPM) - Malgorzata Krakowian (EGI.eu) (until 10:15) (Meeting Room)
10:15 --- Coffee/Tea Break ---
10:45
Service Level Management (SLM); Service Reporting Management (SRM) - Sy Holsinger (EGI.eu) (until 12:30) (Meeting Room)
08:30 --- Coffee / Getting settled in ---
09:00
Customer and Supplier Relationship Management; Process interfaces and dependencies - Sy Holsinger (EGI.eu) (until 10:15) (Meeting Room)
10:15 --- Coffee/Tea ---
10:30
Exam (until 13:00) (Meeting Room)
PM
12:30 --- Welcome Coffee / Getting settled in ---
13:00
FitSM Foundation wrap-up & ITSM basics - Malgorzata Krakowian (EGI.eu) (until 14:30) (Meeting Room)
14:30 --- Coffee/Tea Break ---
15:00
Selected general aspects of establishing a service management system (SMS) - Sy Holsinger (EGI.eu) (until 16:30) (Meeting Room)
16:30 --- Wrap-up, Next Day Overview ---
12:30 --- Lunch ---
13:30
Service Availability & Continuity Management (SACM) - Sy Holsinger (EGI.eu) (until 14:15) (Meeting Room)
14:15 --- Coffee/Tea ---
14:30
Capacity Management (CAPM) - Malgorzata Krakowian (EGI.eu) (until 16:00) (Meeting Room)
16:00 --- Coffee/Tea ---
16:15
Information Security Management (ISM) - Malgorzata Krakowian (EGI.eu) (until 17:45) (Meeting Room)
17:45 --- Wrap-up, Next Day Overview ---