IT Service Management is a discipline that helps provide services with a focus on customer needs and in a professional manner. It is widely used in the commercial and public sectors to manage IT services of all types, but current solutions are very heavyweight with high barriers to entry.
FitSM is a lightweight approach to professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provides crucial help in providing services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.
This two-day Advanced level course aims to provide individuals with deeper knowledge into the ITSM processes focusing on service planning and delivery.
(please ensure appropriate time for the exam, and if sessions overrun as you will need some time to reach the airport)
The outputs of the training are as follows:
All training fess are to be paid prior to the event.
Registration through Eventbrite offers a number of payment options.
The current version of the FitSM Foundation training slides / handout and the TÜV SÜD FitSM Foundation sample exam can be found here: http://fitsm.itemo.org/fitsm-downloads#FitSM-TrainingDownloads
*Price includes lunch, coffee breaks, room facilities, administration overhead, copies/print-out - No applicable VAT
**You will not receive a formal certification without the exam - VAT included