FitSM Foundation Training - Krakow - 27 Sept 2016

Material Package

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Intro to ITSM and FitSM Standard

Service Management Processes - SPM, SLM, SRM, SACM, CAPM, ISM

Service management Processes: CRM, SUPPM, ISRM, PM, CONFM, CHM, RDM

Coffee/Tea Break

CSI, ITSM Implementation and related standards/frameworks

Exam

Welcome Coffee / Getting settled in

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27/09/2016

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