IT Service Management is a discipline that helps provide services with a focus on customer needs and in a professional manner. It is widely used in the commercial and public sectors to manage IT services of all types, but current solutions are very heavyweight with high barriers to entry.
FitSM is a lightweight approach to professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provides crucial help in providing services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.
This one-day Foundation level course aims to provide the basic IT service management concepts and terms (based on FitSM-0), outline the purpose and structure of FitSM standards and their relationship to other standards and understand the process framework underlying FitSM and requirements defined within it.
Training Prices:
Duration
Target audience
Entry requirements
Contents/Agenda
Morning
Afternoon
Exam
(please do not plan to fly out the same day unless your flight is after 21:00 to ensure appropriate time for the exam, and if sessions overrun as you will need some time to reach the airport)
Training Outputs
The outputs of the training are as follows:
Payment Information
All training fess are to be paid prior to the event.
Registration through Eventbrite offers a number of payment options.
Registration
Related downloads
The current version of the FitSM Foundation training slides and other material can be found here: http://fitsm.itemo.org/fitsm-downloads
*Price includes lunch, coffee breaks, room facilities, administration overhead, copies/print-out - No applicable VAT
**Discounted TÜV SÜD examination fees per participant may apply (i.e. country location, students, academic institutions) - VAT included