FitSM Expert Training - Amsterdam - 20-22 June 2018

Material Package

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Specific sessions

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Sessions*

ITSM-related frameworks and standards

Understanding the organisational context

Planning and implementing ITSM - Part II

Intro, FitSM Foundation and Advanced level wrap-up

Leadership and governance

Planning and implementing ITSM - Part I

Monitoring, reviewing and improving ITSM - Part II

Exam

Wrap-up and Exam Preparation

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Events scheduled on*

20/06/2018

21/06/2018

22/06/2018

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