FitSM Foundation Training - Prague - 9 April 2019 (EOSC-hub Week co-location)

Session

Intro to ITSM and FitSM Standard

0

9 Apr 2019, 09:00

TBD

Conveners

Intro to ITSM and FitSM Standard

• Sy Holsinger (EGI.eu)

Description

• Service and service management: Introduction, terms and concepts
• The FitSM standard series & Service management – General aspects
• Selected sample exam questions