FitSM Foundation Training - Prague - 9 April 2019 (EOSC-hub Week co-location)

Session

CSI, ITSM Implementation and related standards/frameworks

2

9 Apr 2019, 15:45

TBD

Conveners

CSI, ITSM Implementation and related standards/frameworks

• Sy Holsinger (EGI.eu)

Description

• Service management – Processes: Continual Service Improvement
• Benefits, Risks & Challenges of Implementing ITSM
• Related standards and frameworks
• Sample exam & exam preparation