FitSM Foundation Training - Prague - 9 April 2019 (EOSC-hub Week co-location)

Tuesday, 9 April 2019 - 08:45
TBD

        : Sessions
    /     : Talks
        : Breaks
9 Apr 2019
AM
08:45 Coffee/Tea / Getting Settled-In   (TBD)
09:00
Intro to ITSM and FitSM Standard - Sy Holsinger (EGI.eu) (until 10:30) (TBD)
10:30 --- Coffee Break ---
11:00
Service Management Processes - SPM, SLM, SRM, SACM, CAPM, ISM - Sy Holsinger (EGI.eu) (until 12:30) (TBD)
PM
12:30 --- Lunch ---
13:30
Service management Processes: CRM, SUPPM, ISRM, PM, CONFM, CHM, RDM - Sy Holsinger (EGI.eu) (until 15:30) (TBD)
15:30 --- Coffee Break ---
15:45
CSI, ITSM Implementation and related standards/frameworks - Sy Holsinger (EGI.eu) (until 16:45) (TBD)
16:45 --- Coffee Break ---
17:00
Exam (until 18:00) (TBD)