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15:30
Current SOCRM process and procedures
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Giovanni Morelli
(CINECA)
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15:50
Order Management experiences and requirements
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Gergely Sipos
(EGI.eu)
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16:10
Discussion - Analysis of requirements and solutions
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16:50
SLM and SLA management
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Malgorzata Krakowian
(EGI.eu)
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17:20
Discussion