18-20 November 2019
Amsterdam Science Park, 140
Europe/Amsterdam timezone

Session

Selected general aspects of establishing a service management system (SMS)

18 Nov 2019, 15:00
VK3 (Ground Floor) (Amsterdam Science Park, 140)

VK3 (Ground Floor)

Amsterdam Science Park, 140

Amsterdam, Netherlands 1098XG

Conveners

Selected general aspects of establishing a service management system (SMS)

  • Malgorzata Krakowian (EGI.eu)

Description

Top management responsibility
– Commitment and leadership
– Governance and policies
Documentation
– Documents and records
– Document control
Defining the scope of service management
The PDCA cycle applied to the SMS
– Planning service management (PLAN)
– Implementing service management (DO)
– Monitoring and reviewing service management (CHECK)
– Continually improving service management (ACT)

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