FitSM Advanced Training in Service Planning and Delivery (SPD) - Amsterdam - 18-20 Nov 2019

from Monday, 18 November 2019 (12:30) to Wednesday, 20 November 2019 (13:00)
Amsterdam Science Park, 140 (VK3 (Ground Floor))

        : Sessions
    /     : Talks
        : Breaks
18 Nov 2019
19 Nov 2019
20 Nov 2019
AM
09:00
Service Portfolio Management (SPM) - Sy Holsinger (EGI.eu) (until 10:30) (VK1 (Ground Floor))
10:30 --- Coffee/Tea Break ---
10:45
Service Level Management (SLM); Service Reporting Management (SRM) - Sy Holsinger (EGI.eu) (until 12:15) (VK1 (Ground Floor))
09:00
Customer and Supplier Relationship Management; Process interfaces and dependencies - Sy Holsinger (EGI.eu) (until 10:30) (VK3 (Ground Floor))
10:30 --- Coffee / Exam Prep ---
11:00
Exam (until 12:30) (VK3 (Ground Floor))
PM
12:45 --- Getting settled in ---
13:00
FitSM Foundation wrap-up & ITSM basics - Malgorzata Krakowian (EGI.eu) (until 14:30) (VK3 (Ground Floor))
14:30 --- Coffee/Tea Break ---
15:00
Selected general aspects of establishing a service management system (SMS) - Malgorzata Krakowian (EGI.eu) (until 16:45) (VK3 (Ground Floor))
16:45 --- Wrap-up, Next Day Overview ---
12:15 --- Lunch ---
13:00
Service Availability & Continuity Management (SACM) - Malgorzata Krakowian (EGI.eu) (until 14:30) (VK1 (Ground Floor))
14:30 --- Coffee Break ---
14:45
Capacity Management (CAPM) - Malgorzata Krakowian (EGI.eu) (until 16:00) (VK1 (Ground Floor))
16:00 --- Coffee Break ---
16:15
Information Security Management (ISM) - Malgorzata Krakowian (EGI.eu) (until 17:45) (VK1 (Ground Floor))
17:45 --- Wrap-up, Next Day Overview ---