FitSM Advanced Training in Service Planning and Delivery (Group 1) - Didcot, UK - 2-3 Dec 2019 (STFC)

from Monday, 2 December 2019 (08:30) to Tuesday, 3 December 2019 (17:30)
STFC (R78, Training Room)

        : Sessions
    /     : Talks
        : Breaks
2 Dec 2019
3 Dec 2019
AM
08:30 --- Welcome Coffee / Getting settled in ---
09:00
FitSM Foundation wrap-up & ITSM basics - Sy Holsinger (EGI.eu) (until 10:30) (R78, Training Room)
10:30 --- Coffee/Tea Break ---
10:45
Selected general aspects of establishing a service management system (SMS) - Sy Holsinger (EGI.eu) (until 12:15) (R78, Training Room)
08:30 --- Coffee / Getting settled in ---
09:00
Capacity Management (CAPM) - Sy Holsinger (EGI.eu) (until 10:15) (R78, Training Room)
10:15 --- Coffee/Tea ---
10:45
Information Security Management (ISM) - Sy Holsinger (EGI.eu) (until 12:15) (R78, Training Room)
PM
12:15 --- Lunch ---
13:00
Service Portfolio Management (SPM) - Sy Holsinger (EGI.eu) (until 14:15) (R78, Training Room)
14:15 --- Coffee/Tea Break ---
14:30
Service Level Management (SLM); Service Reporting Management (SRM) - Sy Holsinger (EGI.eu) (until 15:45) (R78, Training Room)
15:45 --- Coffee/Tea Break ---
16:00
Service Availability & Continuity Management (SACM) - Sy Holsinger (EGI.eu) (until 17:15) (R78, Training Room)
17:15 --- Wrap-up, Next Day Overview ---
12:15 --- Lunch ---
13:00
Customer and Supplier Relationship Management; Process interfaces and dependencies - Sy Holsinger (EGI.eu) (until 14:30) (R78, Training Room)
14:30 --- Coffee/Tea/Exam Prep ---
15:00
Exam (until 17:30) (R78, Training Room)