FitSM Foundation Training - Hinxton - 22 November 2019 (EBI)

Session

Intro to ITSM and FitSM Standard

0

22 Nov 2019, 09:15

Meadow Room, South Building (Wellcome Trust Genome Campus)

Conveners

Intro to ITSM and FitSM Standard

• Owen Appleton (NA)

Description

• Service and service management: Introduction, terms and concepts
• The FitSM standard series & Service management – General aspects
• Selected sample exam questions

0. Coffee/Tea / Getting Settled-In

22/11/2019, 09:15