FitSM Foundation Training - Hinxton - 22 November 2019 (EBI)

Session

Service Management Processes - SPM, SLM, SRM, SACM, CAPM, ISM

0

22 Nov 2019, 10:45

Meadow Room, South Building (Wellcome Trust Genome Campus)

Conveners

Service Management Processes - SPM, SLM, SRM, SACM, CAPM, ISM

• Owen Appleton (NA)

Description

• Service management – Processes: Service Portfolio, Service Level, Service Reporting Management
• Service management – Processes: Service Availability and Continuity, Capacity, Information Security Management
• Selected sample exam questions