FitSM Foundation Training - Hinxton - 22 November 2019 (EBI)

Session

Service management Processes: CRM, SUPPM, ISRM, PM, CONFM, CHM, RDM

3

22 Nov 2019, 13:00

Meadow Room, South Building (Wellcome Trust Genome Campus)

Conveners

Service management Processes: CRM, SUPPM, ISRM, PM, CONFM, CHM, RDM

• Owen Appleton (NA)

Description

• Service management – Processes: Customer Relationship, Supplier, Incident and Service Request, Problem Management
• Service management – Processes: Configuration, Change, Release and Deployment Management
• Selected sample exam questions