FitSM Foundation Training - Budapest - 28-29 Nov 2019 (EOSC Symposium co-location)

Session

CSI, ITSM Implementation and related standards/frameworks

2

29 Nov 2019, 09:00

Venus (Danabius Hotel Helia)

Conveners

CSI, ITSM Implementation and related standards/frameworks

• Sy Holsinger (EGI.eu)

Description

• Service management – Processes: Continual Service Improvement
• Benefits, Risks & Challenges of Implementing ITSM
• Related standards and frameworks
• Sample exam & exam preparation