FitSM Foundation Training - Budapest - 28-29 Nov 2019 (EOSC Symposium co-location)

from Thursday, 28 November 2019 (12:45) to Friday, 29 November 2019 (18:15)
Danabius Hotel Helia (Venus)

        : Sessions
    /     : Talks
        : Breaks
28 Nov 2019
29 Nov 2019
AM
09:00
CSI, ITSM Implementation and related standards/frameworks - Sy Holsinger (EGI.eu) (until 10:30) (Venus)
10:30 --- Coffee Break / Exam Prep ---
11:00
Exam (until 12:30) (Venus)
PM
12:45 Getting Settled-In   (Venus)
13:00
Intro to ITSM and FitSM Standard - Sy Holsinger (EGI.eu) (until 14:30) (Venus)
14:30 --- Coffee Break ---
14:45
Service Management Processes - SPM, SLM, SRM, SACM, CAPM, ISM - Sy Holsinger (EGI.eu) (until 16:30) (Venus)
16:30 --- Coffee Break ---
16:45
Service management Processes: CRM, SUPPM, ISRM, PM, CONFM, CHM, RDM - Sy Holsinger (EGI.eu) (until 18:15) (Venus)
18:15 --- Wrap-up, Next Day Overview ---