FitSM Foundation Training - Remote/Zoom - 21-22 July 2020

from Tuesday, 21 July 2020 (12:00) to Wednesday, 22 July 2020 (16:00)
Zoom

        : Sessions
    /     : Talks
        : Breaks
21 Jul 2020
22 Jul 2020
AM
09:00
Service management Processes: CRM, SUPPM, ISRM, PM, CONFM, CHM, RDM - Malgorzata Krakowian (EGI.eu) (until 10:45) ()
10:45 --- Coffee/Tea Break ---
11:00
CSI, ITSM Implementation and related standards/frameworks - Sy Holsinger (EGI.eu) (until 12:00) ()
PM
12:45 Log-in / Set-up audio / Etc.   ()
13:00
Intro to ITSM and FitSM Standard - Sy Holsinger (EGI.eu) (until 15:15) ()
15:15 --- Coffee Break ---
15:45
Service Management Processes - SPM, SLM, SRM, SACM, CAPM, ISM - Owen Appleton (EGI.eu) (until 17:45) ()
17:45 --- Wrap-up, Next Day Overview ---
12:00 --- Lunch Break / Exam Prep ---
13:00
Exam (until 14:00) ()