FitSM Foundation Training - Remote - 7-8 October 2020 (DIAMOND)

Contribution List

1. Log in, set up, round table

Owen Appleton (EGI.eu)

10/7/20, 9:15 AM

2. Service and service management: Introduction, terms and concepts

Owen Appleton (EGI.eu)

10/7/20, 9:30 AM

3. The FitSM standard series & Service management – General aspects, Exam questions

Owen Appleton (EGI.eu)

10/7/20, 10:45 AM

4. Service management – Processes: SPM, SLM, SRM

Owen Appleton (EGI.eu)

10/7/20, 1:00 PM

5. Service management – Processes: SACM, CAPM, ISM, Exam questions

Owen Appleton (EGI.eu)

10/7/20, 2:30 PM

6. Service management – Processes: CRM, SUPPM. Wrap up for the day

Owen Appleton (EGI.eu)

10/7/20, 4:00 PM

7. Additional discussion / backup time

Owen Appleton (EGI.eu)

10/7/20, 4:45 PM

8. Log in, set up

Owen Appleton (EGI.eu)

10/8/20, 8:50 AM

9. Service management – Processes: ISRM, PM, CONFM

Owen Appleton (EGI.eu)

10/8/20, 9:00 AM

10. Service management – Processes: CHM, RDM, CSI, Exam questions

Owen Appleton (EGI.eu)

10/8/20, 10:15 AM

11. Benefits, Risks & Challenges of Implementing ITSM, Related standards and frameworks, Exam prep

Owen Appleton (EGI.eu)

10/8/20, 11:30 AM

12. Exam

Owen Appleton (EGI.eu)

10/8/20, 1:00 PM