FitSM Foundation Training - Remote - 7-8 October 2020 (DIAMOND)
from
Wednesday, 7 October 2020 (09:15)
to
Thursday, 8 October 2020 (14:00)
Monday, 5 October 2020
Tuesday, 6 October 2020
Wednesday, 7 October 2020
09:15
Log in, set up, round table
-
Owen Appleton
(
EGI.eu
)
Log in, set up, round table
Owen Appleton
(
EGI.eu
)
09:15 - 09:30
09:30
Service and service management: Introduction, terms and concepts
-
Owen Appleton
(
EGI.eu
)
Service and service management: Introduction, terms and concepts
Owen Appleton
(
EGI.eu
)
09:30 - 10:30
10:30
Break
Break
10:30 - 10:45
10:45
The FitSM standard series & Service management – General aspects, Exam questions
-
Owen Appleton
(
EGI.eu
)
The FitSM standard series & Service management – General aspects, Exam questions
Owen Appleton
(
EGI.eu
)
10:45 - 12:00
12:00
Lunch
Lunch
12:00 - 13:00
13:00
Service management – Processes: SPM, SLM, SRM
-
Owen Appleton
(
EGI.eu
)
Service management – Processes: SPM, SLM, SRM
Owen Appleton
(
EGI.eu
)
13:00 - 14:15
14:15
Break
Break
14:15 - 14:30
14:30
Service management – Processes: SACM, CAPM, ISM, Exam questions
-
Owen Appleton
(
EGI.eu
)
Service management – Processes: SACM, CAPM, ISM, Exam questions
Owen Appleton
(
EGI.eu
)
14:30 - 15:45
15:45
Break
Break
15:45 - 16:00
16:00
Service management – Processes: CRM, SUPPM. Wrap up for the day
-
Owen Appleton
(
EGI.eu
)
Service management – Processes: CRM, SUPPM. Wrap up for the day
Owen Appleton
(
EGI.eu
)
16:00 - 16:45
16:45
Additional discussion / backup time
-
Owen Appleton
(
EGI.eu
)
Additional discussion / backup time
Owen Appleton
(
EGI.eu
)
16:45 - 17:00
Thursday, 8 October 2020
08:50
Log in, set up
-
Owen Appleton
(
EGI.eu
)
Log in, set up
Owen Appleton
(
EGI.eu
)
08:50 - 09:00
09:00
Service management – Processes: ISRM, PM, CONFM
-
Owen Appleton
(
EGI.eu
)
Service management – Processes: ISRM, PM, CONFM
Owen Appleton
(
EGI.eu
)
09:00 - 10:00
10:00
Break
Break
10:00 - 10:15
10:15
Service management – Processes: CHM, RDM, CSI, Exam questions
-
Owen Appleton
(
EGI.eu
)
Service management – Processes: CHM, RDM, CSI, Exam questions
Owen Appleton
(
EGI.eu
)
10:15 - 11:15
11:15
Break
Break
11:15 - 11:30
11:30
Benefits, Risks & Challenges of Implementing ITSM, Related standards and frameworks, Exam prep
-
Owen Appleton
(
EGI.eu
)
Benefits, Risks & Challenges of Implementing ITSM, Related standards and frameworks, Exam prep
Owen Appleton
(
EGI.eu
)
11:30 - 12:30
12:30
Break, pre exam
Break, pre exam
12:30 - 13:00
13:00
Exam
-
Owen Appleton
(
EGI.eu
)
Exam
Owen Appleton
(
EGI.eu
)
13:00 - 14:00