FitSM Foundation Training - Remote - 19-20 November 2020 (EOSC-hub/FREYA/SSHOC Event Co-location)

from Thursday, 19 November 2020 (13:00) to Friday, 20 November 2020 (15:00)
Zoom

        : Sessions
    /     : Talks
        : Breaks
19 Nov 2020
20 Nov 2020
AM
08:45 --- Log-in / Set-up audio / Etc. ---
09:00
Service management Processes: CRM, SUPPM, ISRM, PM (until 10:15) ()
10:15 --- Coffee/Tea Break ---
10:30
Service Management Processes: CONFM, CHM, RDM, CSI (until 11:45) ()
11:45 --- Coffee/Tea Break ---
PM
13:45 Log-in / Set-up audio / Etc.   ()
14:00
Intro to ITSM and FitSM Standard (until 15:00) ()
15:00 --- Coffee/Tea Break ---
15:15
The FitSM standard series (until 16:00) ()
16:00 --- Coffee Break ---
16:15
Service Management Processes - SPM, SLM, SRM (until 17:00) ()
17:00 --- Coffee/Tea Break ---
17:15
Service Management Processes - SACM, CAPM, ISM (until 18:00) ()
12:00
ITSM Implementation and related standards/frameworks (until 13:00) ()
12:00 --- Coffee/Tea Break ---
12:15 --- Coffee/Tea Break ---
13:00 --- Lunch Break / Exam Prep ---
14:00
Exam (until 15:00) ()