FitSM Foundation Training - Remote - 24-25 Feb 2021 - EOSC Community
from
Wednesday, 24 February 2021 (08:15)
to
Thursday, 25 February 2021 (13:00)
Monday, 22 February 2021
Tuesday, 23 February 2021
Wednesday, 24 February 2021
08:15
Log in, set up, round table
-
Owen Appleton
(
EGI.eu
)
Log in, set up, round table
Owen Appleton
(
EGI.eu
)
08:15 - 08:30
08:30
Service and service management: Introduction, terms and concepts
-
Owen Appleton
(
EGI.eu
)
Service and service management: Introduction, terms and concepts
Owen Appleton
(
EGI.eu
)
08:30 - 09:30
09:30
Break
Break
09:30 - 09:45
09:45
The FitSM standard series & Service management – General aspects, Exam questions
-
Owen Appleton
(
EGI.eu
)
The FitSM standard series & Service management – General aspects, Exam questions
Owen Appleton
(
EGI.eu
)
09:45 - 11:00
11:00
Lunch
Lunch
11:00 - 12:00
12:00
Service management – Processes: SPM, SLM, SRM
-
Owen Appleton
(
EGI.eu
)
Service management – Processes: SPM, SLM, SRM
Owen Appleton
(
EGI.eu
)
12:00 - 13:15
13:15
Break
Break
13:15 - 13:30
13:30
Service management – Processes: SACM, CAPM, ISM, Exam questions
-
Owen Appleton
(
EGI.eu
)
Service management – Processes: SACM, CAPM, ISM, Exam questions
Owen Appleton
(
EGI.eu
)
13:30 - 14:45
14:45
Break
Break
14:45 - 15:00
15:00
Service management – Processes: CRM, SUPPM. Wrap up for the day
-
Owen Appleton
(
EGI.eu
)
Service management – Processes: CRM, SUPPM. Wrap up for the day
Owen Appleton
(
EGI.eu
)
15:00 - 15:45
15:45
Additional discussion / backup time
-
Owen Appleton
(
EGI.eu
)
Additional discussion / backup time
Owen Appleton
(
EGI.eu
)
15:45 - 16:00
Thursday, 25 February 2021
07:50
Log in, set up
-
Owen Appleton
(
EGI.eu
)
Log in, set up
Owen Appleton
(
EGI.eu
)
07:50 - 08:00
08:00
Service management – Processes: ISRM, PM, CONFM
-
Owen Appleton
(
EGI.eu
)
Service management – Processes: ISRM, PM, CONFM
Owen Appleton
(
EGI.eu
)
08:00 - 09:00
09:00
Break
Break
09:00 - 09:15
09:15
Service management – Processes: CHM, RDM, CSI, Exam questions
-
Owen Appleton
(
EGI.eu
)
Service management – Processes: CHM, RDM, CSI, Exam questions
Owen Appleton
(
EGI.eu
)
09:15 - 10:15
10:15
Break
Break
10:15 - 10:30
10:30
Benefits, Risks & Challenges of Implementing ITSM, Related standards and frameworks, Exam prep
-
Owen Appleton
(
EGI.eu
)
Benefits, Risks & Challenges of Implementing ITSM, Related standards and frameworks, Exam prep
Owen Appleton
(
EGI.eu
)
10:30 - 11:30
11:30
Break, pre exam
Break, pre exam
11:30 - 12:00
12:00
Exam
-
Owen Appleton
(
EGI.eu
)
Exam
Owen Appleton
(
EGI.eu
)
12:00 - 13:00