FitSM Foundation Training - Remote - 25-26 March 2021 - NeIC
from
Thursday, 25 March 2021 (08:45)
to
Friday, 26 March 2021 (15:00)
Monday, 22 March 2021
Tuesday, 23 March 2021
Wednesday, 24 March 2021
Thursday, 25 March 2021
08:45
Log in, set up, round table
-
Sy Holsinger
(
EGI.eu
)
Log in, set up, round table
Sy Holsinger
(
EGI.eu
)
08:45 - 09:00
09:00
Service and service management: Introduction, terms and concepts
-
Sy Holsinger
(
EGI.eu
)
Service and service management: Introduction, terms and concepts
Sy Holsinger
(
EGI.eu
)
09:00 - 10:30
10:30
Break
Break
10:30 - 10:45
10:45
The FitSM standard series & Service management – General aspects, Exam questions
-
Sy Holsinger
(
EGI.eu
)
The FitSM standard series & Service management – General aspects, Exam questions
Sy Holsinger
(
EGI.eu
)
10:45 - 12:00
12:00
Lunch
Lunch
12:00 - 13:00
13:00
Service management – Processes: SPM, SLM, SRM
-
Sy Holsinger
(
EGI.eu
)
Service management – Processes: SPM, SLM, SRM
Sy Holsinger
(
EGI.eu
)
13:00 - 14:15
14:15
Break
Break
14:15 - 14:30
14:30
Service management – Processes: SACM, CAPM, ISM, Exam questions
-
Sy Holsinger
(
EGI.eu
)
Service management – Processes: SACM, CAPM, ISM, Exam questions
Sy Holsinger
(
EGI.eu
)
14:30 - 15:45
15:45
Break
Break
15:45 - 16:00
16:00
Service management – Processes: CRM, SUPPM. Wrap up for the day
-
Sy Holsinger
(
EGI.eu
)
Service management – Processes: CRM, SUPPM. Wrap up for the day
Sy Holsinger
(
EGI.eu
)
16:00 - 16:45
16:45
Additional discussion / backup time
-
Sy Holsinger
(
EGI.eu
)
Additional discussion / backup time
Sy Holsinger
(
EGI.eu
)
16:45 - 17:00
Friday, 26 March 2021
08:45
Log in, set up
-
Sy Holsinger
(
EGI.eu
)
Log in, set up
Sy Holsinger
(
EGI.eu
)
08:45 - 09:00
09:00
Service management – Processes: ISRM, PM, CONFM
-
Sy Holsinger
(
EGI.eu
)
Service management – Processes: ISRM, PM, CONFM
Sy Holsinger
(
EGI.eu
)
09:00 - 10:15
10:15
Break
Break
10:15 - 10:30
10:30
Service management – Processes: CHM, RDM, CSI, Exam questions
-
Sy Holsinger
(
EGI.eu
)
Service management – Processes: CHM, RDM, CSI, Exam questions
Sy Holsinger
(
EGI.eu
)
10:30 - 11:45
11:45
Break
Break
11:45 - 12:00
12:00
Benefits, Risks & Challenges of Implementing ITSM, Related standards and frameworks, Exam prep
-
Owen Appleton
(
EGI.eu
)
Benefits, Risks & Challenges of Implementing ITSM, Related standards and frameworks, Exam prep
Owen Appleton
(
EGI.eu
)
12:00 - 13:00
13:00
Break, pre exam
Break, pre exam
13:00 - 14:00
14:00
Exam
-
Owen Appleton
(
EGI.eu
)
Exam
Owen Appleton
(
EGI.eu
)
14:00 - 15:00