FitSM Foundation Training - Remote - 22-23 April 2021 - Metacenter
from
Thursday, 22 April 2021 (08:45)
to
Friday, 23 April 2021 (15:00)
Monday, 19 April 2021
Tuesday, 20 April 2021
Wednesday, 21 April 2021
Thursday, 22 April 2021
08:45
Log in, set up, round table
Log in, set up, round table
08:45 - 09:00
09:00
Service and service management & The FitSM standard
Service and service management & The FitSM standard
09:00 - 10:30
Introduction, terms and concepts The FitSM standard series General aspects of IT service management Exam questions
10:30
Break
Break
10:30 - 10:45
10:45
Service management – Processes: SPM, SLM
Service management – Processes: SPM, SLM
10:45 - 12:00
12:00
Lunch
Lunch
12:00 - 13:00
13:00
Service management – Processes: SRM, SACM, CAPM, ISM
Service management – Processes: SRM, SACM, CAPM, ISM
13:00 - 14:15
14:15
Break
Break
14:15 - 14:30
14:30
Service management – Processes: CRM, SUPPM
Service management – Processes: CRM, SUPPM
14:30 - 15:30
15:30
Break
Break
15:30 - 15:45
15:45
Service management – Processes: ISRM, PM
Service management – Processes: ISRM, PM
15:45 - 16:45
16:45
Additional discussion / backup time
Additional discussion / backup time
16:45 - 17:00
Friday, 23 April 2021
08:45
Log in, set up
Log in, set up
08:45 - 09:00
09:00
Service management – Processes: CHM, CONFM
Service management – Processes: CHM, CONFM
09:00 - 10:00
10:00
Break
Break
10:00 - 10:30
10:30
Service management – Processes: RDM, CSI, Benefits, Risks & Challenges of Implementing ITSM
Service management – Processes: RDM, CSI, Benefits, Risks & Challenges of Implementing ITSM
10:30 - 11:45
11:45
Break
Break
11:45 - 12:45
12:45
Related standards and frameworks, Exam preparation / sample exam, Q&A
Related standards and frameworks, Exam preparation / sample exam, Q&A
12:45 - 13:45
13:45
Break, pre exam
Break, pre exam
13:45 - 14:00
14:00
Exam
Exam
14:00 - 15:00