(CANCELLED) FitSM Foundation Training - Remote - 29-30 April 2021 - Metacenter
from
Thursday, 29 April 2021 (08:45)
to
Friday, 30 April 2021 (15:00)
Monday, 26 April 2021
Tuesday, 27 April 2021
Wednesday, 28 April 2021
Thursday, 29 April 2021
08:45
Log in, set up, round table
Log in, set up, round table
08:45 - 09:00
09:00
Service and service management: Introduction, terms and concepts
Service and service management: Introduction, terms and concepts
09:00 - 10:30
10:30
Break
Break
10:30 - 10:45
10:45
The FitSM standard series & Service management – General aspects, Exam questions
The FitSM standard series & Service management – General aspects, Exam questions
10:45 - 12:00
12:00
Lunch
Lunch
12:00 - 13:00
13:00
Service management – Processes: SPM, SLM, SRM
Service management – Processes: SPM, SLM, SRM
13:00 - 14:15
14:15
Break
Break
14:15 - 14:30
14:30
Service management – Processes: SACM, CAPM, ISM, Exam questions
Service management – Processes: SACM, CAPM, ISM, Exam questions
14:30 - 15:45
15:45
Break
Break
15:45 - 16:00
16:00
Service management – Processes: CRM, SUPPM. Wrap up for the day
Service management – Processes: CRM, SUPPM. Wrap up for the day
16:00 - 16:45
16:45
Additional discussion / backup time
Additional discussion / backup time
16:45 - 17:00
Friday, 30 April 2021
08:45
Log in, set up
Log in, set up
08:45 - 09:00
09:00
Service management – Processes: ISRM, PM, CONFM
Service management – Processes: ISRM, PM, CONFM
09:00 - 10:15
10:15
Break
Break
10:15 - 10:30
10:30
Service management – Processes: CHM, RDM, CSI, Exam questions
Service management – Processes: CHM, RDM, CSI, Exam questions
10:30 - 11:45
11:45
Break
Break
11:45 - 12:00
12:00
Benefits, Risks & Challenges of Implementing ITSM, Related standards and frameworks, Exam prep
Benefits, Risks & Challenges of Implementing ITSM, Related standards and frameworks, Exam prep
12:00 - 13:00
13:00
Break, pre exam
Break, pre exam
13:00 - 14:00
14:00
Exam
Exam
14:00 - 15:00