FitSM Foundation Training - Internal Training
Wednesday, 4 September 2024 -
09:00
Monday, 2 September 2024
Tuesday, 3 September 2024
Wednesday, 4 September 2024
09:00
Getting Settled-In
Getting Settled-In
09:00 - 09:15
Room: Online
09:15
Intro to ITSM and FitSM Standard
Intro to ITSM and FitSM Standard
09:15 - 10:00
Room: Online
- Service and service management: Introduction, terms and concepts - The FitSM standard series & Service management – General aspects - Selected sample exam questions
10:00
Break
Break
10:00 - 10:15
Room: Online
10:15
Service Management Processes - SPM, SLM, SRM, SACM, CAPM
Service Management Processes - SPM, SLM, SRM, SACM, CAPM
10:15 - 11:30
Room: Online
- Service management – Processes: Service Portfolio, Service Level, Service Reporting Management, Service Availability and Continuity, Capacity - Selected sample exam questions
11:30
Break
Break
11:30 - 11:45
Room: Online
11:45
Service management Processes: ISM, CRM, SUPPM, ISRM, PM
Service management Processes: ISM, CRM, SUPPM, ISRM, PM
11:45 - 13:00
Room: Online
- Service management – Processes: Information Security Management, Customer Relationship, Supplier, Incident and Service Request, Problem Management - Selected sample exam questions
13:00
Lunch
Lunch
13:00 - 14:00
14:00
Service management – Processes: CONFM, CHM, RDM, CSI
Service management – Processes: CONFM, CHM, RDM, CSI
14:00 - 15:15
Room: Online
- Configuration, Change, Release and Deployment Management, Continual Service Improvement - Sample exam & exam preparation
15:15
Break
Break
15:15 - 15:30
Room: Online
15:30
ITSM Implementation and related standards/frameworks
ITSM Implementation and related standards/frameworks
15:30 - 16:45
Room: Online
- Benefits, Risks & Challenges of Implementing ITSM - Related standards and frameworks - Sample exam & exam preparation
16:45
Break
Break
16:45 - 17:00
Room: Online
17:00
Exam
Exam
17:00 - 18:00
Room: Online