IT Service Management is a discipline that helps provide services with a focus on customer needs and in a professional manner. It is widely used in the commercial and public sectors to manage IT services of all types, but current solutions are very heavyweight with high barriers to entry.
FitSM is an open, lightweight standard for professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provide crucial help in delivering services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.
Through FitSM, the aim is to conduct effective IT service management in the EOSC federated environment and achieving a baseline level of ITSM, which can also act in support of ‘management interoperability’ in federated environments (e.g. EOSC).
In addition, participants have an opportunity to receive a formal certification backed by certification authority APMG for anyone successfully passing the exam (20 multiple choice questions, 13 required to pass).
This one-day Foundation level course provides an agnostic introduction to the basic IT service management concepts and terms, outlines the purpose and structure of FitSM standards and their relationship to other standards, and details the formal requirements defined within it.
Don’t miss out on this opportunity to advance your IT service management skills and take your organisation’s service delivery to the next level. Enrol in the FitSM Foundation Training today and begin your journey towards ITSM mastery and professional growth!
Duration
8 hours (plus 30-minute exam)
Requirements:
None
Exam
30 minutes, at the end of the training
Closed book, i.e. no aids are allowed
20 multiple-choice questions (four possible answers for each question, one correct answer per question)
At least 65% correct answers (13 of 20) are required to pass the examination
Training Outputs
Exam scores
Certificates for those passing the exam with unique certificate license number
*Communication of results, and availability for download through personal client area, provided by the certification authority APMG
Related downloads
The current versions of all parts of the FitSM standard can be found here: https://www.fitsm.eu/downloads/