FitSM Foundation Training - iMagine
Friday, 10 January 2025 -
09:00
Monday, 6 January 2025
Tuesday, 7 January 2025
Wednesday, 8 January 2025
Thursday, 9 January 2025
Friday, 10 January 2025
09:00
Getting Settled
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Elia Bellussi
Getting Settled
Elia Bellussi
09:00 - 09:15
Room: Zoom
09:15
Intro to ITSM and FitSM Standard
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Elia Bellussi
Intro to ITSM and FitSM Standard
Elia Bellussi
09:15 - 10:00
Room: Zoom
- Service and service management: Introduction, terms and concepts - The FitSM standard series & Service management – General aspects - Selected sample exam questions
10:00
Coffee Break
Coffee Break
10:00 - 10:15
Room: Zoom
10:15
Service Management Processes - SPM, SLM, SRM, SACM, CAPM
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Elia Bellussi
Service Management Processes - SPM, SLM, SRM, SACM, CAPM
Elia Bellussi
10:15 - 11:30
Room: Zoom
- Service management – Processes: Service Portfolio, Service Level, Service Reporting Management, Service Availability and Continuity, Capacity - Selected sample exam questions
11:30
Coffee Break
Coffee Break
11:30 - 11:45
Room: Zoom
11:45
Service management Processes: ISM, CRM, SUPPM, ISRM, PM
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Elia Bellussi
Service management Processes: ISM, CRM, SUPPM, ISRM, PM
Elia Bellussi
11:45 - 13:00
Room: Zoom
- Service management – Processes: Information Security Management, Customer Relationship, Supplier, Incident and Service Request, Problem Management - Selected sample exam questions
13:00
Lunch Break
Lunch Break
13:00 - 14:00
Room: Zoom
14:00
Service management – Processes: CONFM, CHM, RDM, CSI
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Elia Bellussi
Service management – Processes: CONFM, CHM, RDM, CSI
Elia Bellussi
14:00 - 15:15
Room: Zoom
- Configuration, Change, Release and Deployment Management, Continual Service Improvement - Sample exam & exam preparation
15:15
Coffee Break
Coffee Break
15:15 - 15:30
Room: Zoom
15:30
ITSM Implementation and related standards/frameworks
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Elia Bellussi
ITSM Implementation and related standards/frameworks
Elia Bellussi
15:30 - 16:45
Room: Zoom
- Benefits, Risks & Challenges of Implementing ITSM - Related standards and frameworks - Sample exam & exam preparation
16:45
Coffee Break
Coffee Break
16:45 - 17:00
Room: Zoom
17:00
Exam
Exam
17:00 - 18:00
Room: Zoom