5-8 April 2016
Science Park
Europe/Amsterdam timezone
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Managing Service Portfolios for Research in Europe

Place

Location: Science Park
Address: 1098XG Amsterdam
Date: 6 Apr 11:30 - 15:30

Description

Recent years have seen profound changes in how research IT services are delivered. Rather than using local services and working in discrete ‘silos’, they use a range of services provided by heterogeneous and dispersed providers across Europe. In the process of digitisation and globalisation of science, communities are moving their workflows to research e-Infrastructures that are supported by National or European funding. However, using services from multiple infrastructures can be made more complex by the varied ways in which services are described and delivered. The European Commission recently requested major e-Infrastructure providers to simplify and facilitate discovery of these services by working together to develop a joint service catalogue. An initial definition of the concepts needed to describe such a catalogue has been developed through a collaboration between a number of EC-funded projects. This naturally raises the question on how the various service providers will organise their service portfolio management activities so to be able to feed their services into the joint service catalogue. This workshop begins by looking at the efforts to move to a joint service catalogue across major e-Infrastructures and then at what can be done to support such a joint catalogue. It also offers the opportunity to share the experience of managing service portfolios. Then, it presents FitSM as a reference standard for service management with focus on the portfolio aspects. Another aspect that will be addressed is the EC perspective with the view on governance, sustainability and needs from the policy makers. Finally, there will be a roundtable discussion to identify areas of harmonisations and alignment of service portfolio management across e-Infrastructures for the benefit of research communities and funders.

Conveners

    • Andreozzi, Sergio (EGI.eu)
    • Holsinger, Sy (EGI.eu)

Timetable | Contribution List

Displaying 12 contributions out of 12
Presented by Dr. Sergio ANDREOZZI on 6/4/2016 at 9:40
Presented by Alexis JEAN-LAURENT on 6/4/2016 at 9:50
This talk introduces the FitSM standard for lightweight IT Service Management, outlines how it is relevant to the needs of the research community and describes the framework based on industry best practices for describing and managing services in an effective manner. After a general overview, the presentation dives into the Service Portfolio Management process explaining its key elements. This tal ... More
Presented by Owen APPLETON on 6/4/2016 at 12:00
Presented by Dr. Sergio ANDREOZZI on 6/4/2016 at 9:30
Presented by Sara COELHO on 6/4/2016 at 10:50
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