Name: EGI-PRACE meeting on helpdesk services
Start: 2012-07-10T09:00:00+02:00
End: 2012-07-10T11:05:00+02:00
Location: No location set

EGI-PRACE meeting on helpdesk services

Tuesday, 10 July 2012 - 09:00

Monday, 9 July 2012
Tuesday, 10 July 2012
09:00 Introduction - Tiziana Ferrari (EGI.EU)
Introduction
- Tiziana Ferrari (EGI.EU)
09:00 - 09:15
MAPPER requirement "End users should have a single point of contact for both EGI and PRACE infrastructures, as contacting each site independently is far too inconvenient. Need for a common knowledge base and set of good practices for both end users and 1-st line support"
09:15 Technical overview of the EGI helpdesk: GGUS
Technical overview of the EGI helpdesk: GGUS
09:15 - 09:35

09:35 Technical overview of PRACE heldpesk
Technical overview of PRACE heldpesk
09:35 - 09:55

09:55 Discussion
Discussion
09:55 - 11:00