25 November 2015
Europe/Amsterdam timezone

Session

Session 4

25 Nov 2015, 15:00

Conveners

Session 4

  • Sy Holsinger (EGI.eu)

Description

  • Service management – Processes: CSI
  • Benefits, Risks & Challenges of Implementing ITSM
  • Related standards and frameworks
  • Sample exam & exam preparation

Presentation materials

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