10 December 2015
Nikhef Building
Europe/Amsterdam timezone

Session

Intro to ITSM and FitSM Standard

10 Dec 2015, 09:00
N3.28 (Nikhef Building)

N3.28

Nikhef Building

Science Park 1098XG - Amsterdam The Netherlands

Conveners

Intro to ITSM and FitSM Standard

  • Sy Holsinger (EGI.eu)

Description

  • Service and service management: Introduction, terms and concepts
  • The FitSM standard series & Service management – General aspects
  • Selected sample exam questions

Presentation Materials

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