FitSM Foundation Training - Amsterdam - 10 Dec 2015

Thursday, 10 December 2015 - 08:30
Nikhef Building (N3.28)

        : Sessions
    /     : Talks
        : Breaks
10 Dec 2015
AM
08:30
Welcome Coffee / Getting settled in (until 09:00) (N3.28)
09:00
Intro to ITSM and FitSM Standard - Sy Holsinger (EGI.eu) (until 10:30) (N3.28)
10:30 --- Coffee/Tea Break ---
11:00
Service Management Processes - SPM, SLM, SRM, SACM, CAPM, ISM - Sy Holsinger (EGI.eu) Malgorzata Krakowian (EGI.eu) (until 12:30) (N3.28)
PM
12:30 --- Lunch Break ---
13:30
Service management Processes: CRM, SUPPM, ISRM, PM, CONFM, CHM, RDM - Malgorzata Krakowian (EGI.eu) (until 14:45) (N3.28)
14:45
Coffee/Tea Break (until 15:00) (N3.28)
15:00
CSI, ITSM Implementation and related standards/frameworks - Sy Holsinger (EGI.eu) (until 16:15) (N3.28)
16:15 --- Coffee/Tea Break ---
16:30
Exam - Christa Tiedens (TUV SUD) (until 18:00) (N3.28)