9-10 May 2016
EGI.eu Offices
Europe/Amsterdam timezone


Intro to ITSM and FitSM Standard

9 May 2016, 13:00
3rd Floor Meeting Room (EGI.eu Offices)

3rd Floor Meeting Room

EGI.eu Offices

Science Park, 140 1098XG - Amsterdam The Netherlands


Intro to ITSM and FitSM Standard

  • Sy Holsinger (EGI.eu)


  • Service and service management: Introduction, terms and concepts
  • The FitSM standard series & Service management – General aspects
  • Selected sample exam questions

Presentation Materials

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