FitSM Foundation Training - Amsterdam - 9-10 May 2016

Session

Intro to ITSM and FitSM Standard

9 May 2016, 13:00

3rd Floor Meeting Room (EGI.eu Offices)

Conveners

Intro to ITSM and FitSM Standard

• Sy Holsinger (EGI.eu)

Description

• Service and service management: Introduction, terms and concepts
• The FitSM standard series & Service management – General aspects
• Selected sample exam questions