FitSM Foundation Training - Amsterdam - 7 Nov 2015 (SURFsara)

Session

Session 1

0

7 Nov 2016, 09:00

VK1+VK2 (SURFsara)

Conveners

Session 1

• Sy Holsinger (EGI Foundation)

Description

• Service and service management: Introduction, terms and concepts
• The FitSM standard series & Service management – General aspects
• Selected sample exam questions