FitSM Foundation Training - Amsterdam - 7 Nov 2015 (SURFsara)

Session

Session 4

2

7 Nov 2016, 15:00

VK1+VK2 (SURFsara)

Conveners

Session 4

• Sy Holsinger (EGI Foundation)

Description

• Service management – Processes: Continual Service Improvement
• Benefits, Risks & Challenges of Implementing ITSM
• Related standards and frameworks
• Sample exam & exam preparation