FitSM Foundation Training - Cambridge - 19 May 2017 (EBI)

Session

Session 2

0

19 May 2017, 11:00

Ickleton Room (EBI-EMBL South Building)

Conveners

Session 2

• Sy Holsinger (EGI Foundation)

Description

• Service management – Processes: Service Portfolio, Service Level, Service Reporting Management
• Service management – Processes: Service Availability and Continuity, Capacity, Information Security Management
• Selected sample exam questions