FitSM Foundation Training - Cambridge - 19 May 2017 (EBI)

Session

Session 4

2

19 May 2017, 15:00

Ickleton Room (EBI-EMBL South Building)

Conveners

Session 4

• Sy Holsinger (EGI Foundation)

Description

• Service management – Processes: Continual Service Improvement
• Benefits, Risks & Challenges of Implementing ITSM
• Related standards and frameworks
• Sample exam & exam preparation