FitSM Foundation Training - Amsterdam - 1 Aug 2017 (SURFsara)

Session

Session 1

0

1 Aug 2017, 09:00

SURFsara

Conveners

Session 1

• Malgorzata Krakowian (EGI.eu)

Description

• Service and service management: Introduction, terms and concepts
• The FitSM standard series & Service management – General aspects
• Selected sample exam questions