FitSM Foundation Training - Amsterdam - 1 Aug 2017 (SURFsara)

Session

Session 4

2

1 Aug 2017, 15:00

SURFsara

Conveners

Session 4

• Malgorzata Krakowian (EGI.eu)

Description

• Service management – Processes: Continual Service Improvement
• Benefits, Risks & Challenges of Implementing ITSM
• Related standards and frameworks
• Sample exam & exam preparation