FitSM Foundation Training - Cambridge - 16 Nov 2017 (EMBL-EBI)

Session

Intro to ITSM and FitSM Standard

0

16 Nov 2017, 09:15

Garden Room (EBI-EMBL East Wing)

Conveners

Intro to ITSM and FitSM Standard

• Sy Holsinger (EGI Foundation)

Description

• Service and service management: Introduction, terms and concepts
• The FitSM standard series & Service management – General aspects
• Selected sample exam questions