FitSM Foundation Training - Cambridge - 16 Nov 2017 (EMBL-EBI)

Session

CSI, ITSM Implementation and related standards/frameworks

2

16 Nov 2017, 15:00

Garden Room (EBI-EMBL East Wing)

Conveners

CSI, ITSM Implementation and related standards/frameworks

• Sy Holsinger (EGI Foundation)

Description

• Service management – Processes: Continual Service Improvement
• Benefits, Risks & Challenges of Implementing ITSM
• Related standards and frameworks
• Sample exam & exam preparation