FitSM Advanced Training in Service Planning and Delivery (SPD) - Amsterdam - 6-8 June 2018

Session

Customer and Supplier Relationship Management; Process interfaces and dependencies

8 Jun 2018, 09:00

VK2 & VK3

Conveners

Customer and Supplier Relationship Management; Process interfaces and dependencies

• Sy Holsinger (EGI.eu)

Description

• Customer relationship management (CRM)
• Supplier relationship management (SUPPM)
• ITSM process interfaces and dependencies
• Sample exam & exam preparation